International Coach Federation Switzerland

19.02.2018 - ICF Chapter Meeting Zürich

Leading and Working in Multicultural Teams

Speaker: Christina Kwok


Are you working in an international environment, with people from different countries?

Or do you coach managers and team leaders who need to better lead and motivate diverse teams across the globe?

Working internationally requires specific competences and relationship skills. Getting to know other cultures can be fun and enlightening. Yet, at times, you might find communication challenging and puzzling, sensing emotions and observing reactions that more often deal with the deeper level of culture. Despite our good intentions, we often struggle to communicate at that required deeper level, leading to misunderstanding and the souring of relationships and negotiations.


The workshop aims to:

  • increase awareness of the diversity that exists among team members of different cultures, as well as the normative differences between cultures whilst recognizing commonalities

  • boost understanding of culturally-influenced behaviours

  • identify cultural perspectives that might have contributed to particular problems, misunderstandings or conflicts

  • suggest bridging and adaptation strategies to foster alignment

You will walk away with heightened insights into the need for intercultural sensitivity and the characteristics and behaviours necessary for promoting harmonious team work on multicultural teams whether it’s managing a joint venture, being part of a cross-border project team, working with overseas customer bases or managing a global supply chain network. 

ICF Core Competencies

  • Establishing Coaching Agreement 
  • Active Listening 
  • Direct Communication
  • Designing Actions 

About the speaker

Christina acquired international experience working for 3 large multinationals in Malaysia, US, UK and Switzerland in oil & gas, insurance and building materials. Taking advantage of her own Malaysian cross-cultural background, she diversified into global leadership training and multicultural teambuilding, targeting export-oriented companies that manage international teams and projects.

She has worked with senior leaders & teams at leading Swiss banks, Zurich Insurance as well as manufacturing firms with joint venture operations in China & Malaysia, helping them to understand the cultural issues, and can competently meet the challenge of energizing groups where there may be issues of potential conflict due to diversity.


Christina’s certified memberships include:

  • Developing People Internationally (DPI) York Associates, UK
  • Team Management Profile (TMP), TMSDI, York, UK
  • Marshall Goldsmith Stakeholder-Centred Coaching (MGSCC) & Global Leader of the Future (GLOF), & Marshall Goldsmith Leadership Programmes, USA
  • China: Encountering the Culture of a Rising Power, Summer Institute of Intercultural Communication (SIIC), Portland, Oregon, USA
  • Cross-Cultural Training in International Corporations, Summer Institute of Intercultural Communication (SIIC), Portland, Oregon, USA


Participants with ICF Certification, will receive 2 CCEUs. 


18.00 - 18.30   Apéro and Networking

18.20 - 18.30   Introductions

18.30 – 20.30   Workshop 

20.30 - 20.45   Take-away round

20.45 – 21.00   Networking and close

Costs incl. Soft drinks

15 CHF ICF Switzerland Member 

25 CHF ICF Global Member 

35 CHF Guests

Registration is done via XING Events

Organized by ICF Chapter Zurich

Louise Penrice, ACC, Chapter Leader Zurich,


Agnieszka Rychlewska, ACC, Co-chapter Leader


Tutorial - Online Event Management with the ticketing solution from XING Events


Pädagogische Hochschule Zürich
Lagerstrasse 2 
Room LAA-K042 (Main building)
8090 Zürich



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